Jobs in Security, Transport and Prison Facilities - G4S Careers Centre Australia and New Zealand

An exciting position has arisen for an Operational Coordinator focusing on the Virgin Atlantic contract at London Gatwick.

 Reporting to the Duty Manager you will deliver operational services to Virgin Atlantic at Gatwick Airport. You will be able to meet our customer’s objectives in accordance with G4S procedures and policies, delivering a cost effective service ensuring that all contractual requirements are consistently met.

You will work with your supervisors and employees to continuously seek to improve business processes in order to build on our level of customer services, and to ensure that compliance against regulatory and customer regulations is achieved.

 You will be able to motivate and develop your operational team to ensure that all business objectives and company targets are consistently met and frequently exceeded.

 Applicants should be able to provide evidence of being able to plan and organize their work, analysis skills, and maintain a strong business focus. Applicants should also be able to provide evidence of managing and developing their teams.

Role Responsibility:

• To undertake staff reviews and monitor, evaluate and motivate staff performance, whilst ensuring staff training needs are identified and carried out accordingly.
• To carry out location visits to ensure staff are carrying out their role to the required level.
• To maintain high level service delivery in line with G4S and Virgin Atlantic standards.
• Ensure the site procedures and emergency plans are adhered to.
• To deal with and resolve staff issues as escalated.
• Coaching and mentoring of team to ensure best practice and highest levels of customer service delivered.
• Carry out investigations (disciplinary/grievance) where appropriate.
• Attend regular customer meetings with or on behalf of General Manager.
• Resolve customer issues in a timely manner.
• Manager staff attendance.
• To Manage Special Event Operations as required.
• To Investigate Complaints when required.

• Excellent knowledge of G4S values, mission, goals and culture
• Drive, motivation, excellent communication skills and the passion to over achieve.
• Excellent interpersonal skills.
• Knowledge of company policies including grievance, disciplinary and bullying and harassment.
• Ability to work on own initiative.
• Ability to plan and prioritise workloads effectively.
• Ability to work to both long term and tight deadlines.
• Persuasive communication skills.
• The ability to analyse, plan and organise workload.
• Driving licence (D1 category)
• A good knowledge of Word, Excel, Power Point, Outlook and Internet.